Dear Team Axiom,
Don’t know where else to start than to say thank-you!
The EXCEPTIONAL RECRUIT
The EXCEPTIONAL CLIENT SERVICE
The EXCEPTIONAL FOOD
The EXCEPTIONAL ATTENTION TO DETAIL
Oh and did I mention the EXCEPTIONAL people at every step and turn in this project?
In the 17 years that I’ve been an independent moderator, seldom have I (and more importantly the 14 clients who were there) walked away more impressed than we were with Axiom Research. I know I am a high expectations moderator. I expect my facility partners to treat my projects as if they were the end client. To make sure that every detail has been taken into consideration to assure the project is successful. You not only met my high expectations, you restored my faith that there are others out there who think of the client first. My only regrets are that I didn’t find you the first day you opened your doors & that I have not had the opportunity to be in Memphis before.
I just wanted to send you a note expressing sincere gratitude on behalf of the entire Magna team for your and Debbie's help with everything but the kitchen sink over the past couple days! You and your team were the epitome of professional, and helped to make our exercise run seamlessly, despite several spur-of-the-moment changes in plan throughout the day. We very much appreciate your eagerness to help, positive attitudes, and the fact that you all were so on top of everything and did not skip a beat when we continued to throw wrenches your way! We have obviously used many research facilities across the country in the course of our work, and I wanted to let you know that Axiom was top notch – one of, if not the best I have personally experienced. You truly thought of and handled everything, down to our speedy ride to the airport! Thank you, thank you, thank you. We will absolutely be calling upon you again the next time we have a mock trial or focus group in the Memphis area.
My client and I were completely blown away by Axiom's gracious hospitality. Michael and Debbie took amazing care of us throughout the project. They asked very poignant questions when collaborating on the recruitment screener and the resulting participants were spot on. The facility is beautiful, clean, flexible, and spacious. They kept us well-fed and put out delicious, unexpected snacks (Gibson's doughnuts, "southwest" cheese dip, and very good fruit, among other things). This is a rare facility that truly understands the needs of researchers. I look forward to coming back to Memphis to use their services again!
Happy clients! Happy me!!! That’s how I would describe my past experience in working with Michael and the rest of the Axiom team in Memphis. The facility is first-rate – in a central and accessible location – with plenty of space for large client groups. The respondent recruiting is efficient and always on the mark, and the staff is very professional, friendly, and accommodating. Axiom Research in Memphis definitely is a great place for qualitative research!
Axiom is one of my favorite focus group facilities. They go above and beyond my expectations every time I have used them. The facility is very nicely decorated, recruiting is extremely good, no matter how easy or difficult the recruit, they bring together awesome groups of respondents every time. My client forgot to bring her laptop charger and Michael went to the store and found one for her – this is just a small example of the service you will receive when you use Axiom.
Just finished a 3-day UX testing exercise at Axiom Research. Can't rave enough about the super-nice facility and how well they took care of us. Michael and Debbie were so hospitable. Highly recommend.
Working with Axiom Research was more than wonderful. From recruiting, to selecting food, to the very welcoming and comfortable location and space, we couldn't have asked for a better place to host our focus groups. Their customer service is impeccable and they truly go above and beyond to make sure every need is taken care of from soup to nuts. We would gladly work with them ANY time we are ever conducting focus groups in Memphis, TN.
I wanted to take the opportunity to thank you for all your hospitality and your help with the research project that took place at your facility. I have worked with a number of research facilities and I can say without question that your facility and staff are top notch and a step above the rest. Our project and the logistics associated with moving such large samples did not make this task easy, but your team approached and handled it with ease from the moment we arrived to the day after we left. I cannot thank you enough for all of your help throughout the planning process and the research itself. Your support was greatly appreciated and I hope we have the opportunity to work with you again in the future.
We have used Axiom for focus groups many times over the past several years. For recruiting, facilities and hosting, their folks are always reliable, responsive and attentive to every need. Their location seems conducive to attracting quality respondents from a wide range of recruiting specs we've had for various clients. We've never been disappointed. Nor will we hesitate to turn to them again for assistance.
In all my many years working at focus facilities, I’ve never worked with a company like Axiom that has it ALL.. the facility, the recruiting, the attention to detail, the FOOD... but most of all Y-O-U. It is a real pleasure to work with all of you.
I wish I had an Axiom in every market.
They did an amazing job. Recruit was awesome and their facility beautiful. Customer service has never been better! I want to go back there. Highly recommend it for your other clients.
My sincere thanks to those who recommended Axiom in Memphis - they were outstanding and amazingly professional. We were catered to no end and nothing was too much for them. Thanks again for your terrific recommendations - Axiom rocks!
Thanks again for all of your hard work. We would not have been able to accomplish this important work without you.
Marty and Nicole are back today and they are singing your praises!!! Thank you again for a job VERY well done. Can't wait to work together on the next project.
We just used Axiom Research in Memphis, TN and had a great experience.
Have used Axiom now for at least 6 or 7 projects ... There is a reason: they know what they are doing and they do it well. The owners have been in the business long enough to have seen it all but with a mindset to do it better. The facility meets or exceeds what I've come to expect from leading facilities in major markets. The recruitment is spot on. Their customer service is second to none: if customer service needed a "poster child" Axiom would be it. No intentions on my part to conduct research in Memphis anywhere else.